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Basic Support

Essential technical support

We keep the website platform hosted, secure and maintained. Your team looks after the content.

Your technical essentials

  • Secure UK hostingA UK-based home for your website.
  • SSL certificatesCertificate provision and renewal.
  • Secure backupsBackups of your website data.
  • Domain managementManagement of your website's domain name.
  • Technical platform supportHelp with the website platform through our helpdesk.
  • Platform improvementsCore developments applied across our system.
  • Security maintenanceOngoing security updates and patching.
  • Learning resourcesKnowledge base access and online training resources.

What your team manages

Your team keeps practice information current and manages the content you publish, including its accessibility and relevant NHS requirements.

Basic does not include content editing, page creation or restructuring, SmartForm creation or changes, accessibility audits or remediation, compliance monitoring, design or navigation changes, or help converting PDFs and Word documents.

Want help with routine updates? Premium Support adds managed updates and proactive compliance support. Larger requests may need a separate project.

Free group training

Join our Microsoft Teams training to learn how to manage your website. We run two free group sessions each month for customers on either support plan.

We normally invite you when your website goes live. If you would like to attend before launch, ask our team.

View training dates and book a place →

How to request support

Email our helpdesk during normal business hours. Start a new email for each new issue, with your practice name, the affected page and a short description of what you need.

Send requests through the helpdesk so they can be logged and tracked. Requests sent directly to individual staff may need to be redirected before work begins.

support@treeviewdesigns.co.uk

Helpdesk contact details and opening hours

What if my request is outside Basic?

We will assess whether Premium Support or separately scoped Project Work is appropriate. Project Work is scoped and estimated separately and will not begin without written approval.

Neither support plan covers operating, configuring or troubleshooting third-party systems, such as external booking, consultation or clinical platforms.

Compare Basic and Premium · View current packages

Basic Support renews annually under your agreement and is the minimum service required to keep your Tree View Designs website operational. Read the Support Schedule for the full terms of the service.