--- title: Forgotten Password description: How to reset your password --- [Skip to content](https://knowledge.treeviewdesigns.co.uk/knowledge/forgotten-my-password#main-content) ![Our Tree View Designs company logo](https://knowledge.treeviewdesigns.co.uk/hs-fs/hubfs/tvd-final-light-transparent.webp?width=300&height=48&name=tvd-final-light-transparent.webp) - [Submit a support request](https://knowledge.treeviewdesigns.co.uk/knowledge/how-do-i-contact-tree-view-designs-for-support) Open main navigation Close main navigation - [Submit a support request](https://knowledge.treeviewdesigns.co.uk/knowledge/how-do-i-contact-tree-view-designs-for-support) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledge.treeviewdesigns.co.uk/knowledge?hsLang=en) 2. [User Accounts](https://knowledge.treeviewdesigns.co.uk/knowledge/user-accounts?hsLang=en) 3. [Support](https://knowledge.treeviewdesigns.co.uk/knowledge/user-accounts?hsLang=en#support) # Forgotten Password ## How to reset your password Oops... we have all done it. Here is how to reset your password. **You cannot request a password reset if you have not used your temporary password.** Please speak to a member of your team who provided you with this for a reset - Click **Forgot your password?** You will see the following screen. ![](https://d33v4339jhl8k0.cloudfront.net/docs/assets/5de2a1de2c7d3a7e9ae496bc/images/5fda3bfaa5d295659b36984b/file-Ru8EkHoq1i.jpg) - Enter your email address and click **Request token**. - Assuming you've entered the correct email address registered to your account, you will receive an email with a temporary token. - **You also may need to check your junk/spam** - If you have not received a token, it is likely that the email address you have used cannot be matched to a registered account. You will now see the following screen. ![](https://d33v4339jhl8k0.cloudfront.net/docs/assets/5de2a1de2c7d3a7e9ae496bc/images/5fda3e730b11ce44f6392de2/file-1lrUMd2ksB.jpg) If any part of this is complete it means you are probably using a Password Manager/Browser Auto Complete which is filling in the fields. You will need to remove any information and ensure that an internal risk assessment has been carried out for using such a facility and that there has been no breach in Data Security. - Enter the token into the Token field and enter your new Password and Update Password. - If you Copy and Paste your token, be aware it can copy additional characters or spaces. - Your password will need to meet the [valid password criteria](https://knowledge.treeviewdesigns.co.uk/knowledge/password-requirements?hsLang=en) as seen above in yellow. - [See our Guide to choosing a good password](https://knowledge.treeviewdesigns.co.uk/knowledge/how-to-create-a-strong-password?hsLang=en). If entered correctly, you will be directed to a confirmation screen as seen below.![](https://d33v4339jhl8k0.cloudfront.net/docs/assets/5de2a1de2c7d3a7e9ae496bc/images/5fda452b0b11ce44f6392e1c/file-u2Ffxx4Ore.jpg) - Click the link log in. You can now enter your email address followed by your new password to access the Control Panel. **Note** Because of the risks to Patient Identifiable Data, Tree View Designs are unable to action new user/password requests/unsuspending of accounts unless the request comes from a different user who is already a Control Panel Admin or Data & Access privileges (probably a line manager) Still having trouble? 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