--- title: I can't log into the Control Panel! description: What to do when you are having difficulties logging in --- [Skip to content](https://knowledge.treeviewdesigns.co.uk/knowledge/i-cant-log-in#main-content) ![Our Tree View Designs company logo](https://knowledge.treeviewdesigns.co.uk/hs-fs/hubfs/tvd-final-light-transparent.webp?width=300&height=48&name=tvd-final-light-transparent.webp) - [Submit a support request](https://knowledge.treeviewdesigns.co.uk/knowledge/how-do-i-contact-tree-view-designs-for-support) Open main navigation Close main navigation - [Submit a support request](https://knowledge.treeviewdesigns.co.uk/knowledge/how-do-i-contact-tree-view-designs-for-support) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledge.treeviewdesigns.co.uk/knowledge?hsLang=en) 2. [User Accounts](https://knowledge.treeviewdesigns.co.uk/knowledge/user-accounts?hsLang=en) 3. [Support](https://knowledge.treeviewdesigns.co.uk/knowledge/user-accounts?hsLang=en#support) # I can't log into the Control Panel! ## What to do when you are having difficulties logging in **Note** Because of the risks to Patient Identifiable Data, Tree View Designs are unable to action new user/password requests/unsuspending of accounts unless the request comes from a different user who is already a Control Panel Admin or Data & Access privileges (probably a line manager) ### Check that you accessing the correct website You may be part of a group of practices with multiple websites. Check with another user who is a Control Panel User with Admin or Data & Access privileges (probably your line manager), they have access to manage users. The correct location for accessing the Control Panel: \[yourwebsiteurl\]**/cpl** ### Check that you have been set up as a user You may be part of a group of practices with multiple websites. Check with another user who is a Control Panel User with Admin or Data & Access privileges (probably your line manager), they have access to manage users. ### Check you are using the correct email address Might sound a little too simple, saves any embarrassment. ### Temporary Password Expired Temporary Passwords expire after 24 hours, check with another user who is a Control Panel  User with Admin or Data & Access privileges (probably your line manager), they have access to manage users. ### Manually type in your password Often, when copying the password from another location or email, additional characters can be also captured but not seen. It would be worth trying to type in the temporary password. ### Disable Password Managers or Similar Browser Extensions These can interfere with the login process if you are unfamiliar with them or you have not updated a recent password change. 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