Add On: PatientInsights
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      2. Add On: PatientInsights

      Managing PatientInsights: Feedback & Comments

      See what patients have said about the website

      How will I know there is feedback

      If feedback has been received and needs to be reviewed you will see a badge against the Insights Tab

      Accessing PatientInsights: Feedback Comments

      From within the Control Panel

      Navigate to Insights > Feedback

      At the bottom on this page you will see links for the pages that have had feedback submissions against.

      To view these, click on the page name/description

      You will be then presented with this screen

      You can use the filter in the top right corner to 

      • Comments to action
      • All comments

      To help you manage these we have provided you with some Comment tool

      Accessing the Comment tools

      Click Edit against the Comment you wish to manage and you will get access to the following tools.

      Key Features

      Your notes Leave notes for the future so that you know if you have or haven't taken any action based on the comments.
      Remove Remove this comment.
      Mark as Complete If you want to keep the comment for future referencing, then you can mark it as complete so it does not show as a new entry.

      PatientInsights is a feature add-on to our Healthcare websites.