Total care support service
At TVD, we don’t just “service” – we buddy up! Think of us as the superhero sidekicks to your medical practice, minus the capes and tights. We’re wholeheartedly committed to power-boosting the success of your practice and sprinkling some extra magic on your patients’ healthcare journey.
NHS contract compliance? Check! WCAG accessibility standards? Double-check! Regular content updates? We got it! Just like your favourite comic book hero, our super support team are always on the ready, poised to swoop in and save the day.
Premium Support
Everything included in Basic Premium, plus:
- New Website Every 3 Years: Ensuring your online presence remains fresh and up-to-date.
- Fully Managed Website: We handle all aspects of your website's management.
- Fast Support Response Times: Quick assistance when you need it most.
- NHS Contract Compliance: Keeping your website in line with NHS standards.
- Annual Accessibility Audit: Ensuring your website is accessible to all users.
- Proactive Issue Resolution: We anticipate and resolve issues before they become problems.
How Our Helpdesk Works
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Contact: support@treeviewdesigns.co.uk
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Request Triage: All requests are triaged with a Service Level Agreement (SLA) of up to 3 hours.
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Communication: For complex tasks, we provide updated guidance and explanations within the SLA timeframe.
Accessibility and Data Security:
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We ensure all requests comply with accessibility and data security standards, especially considering patient submissions.
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If we need to modify your request, we will inform you about the changes and the reasons behind them.
For Efficient Support:
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New Requests: Please start a new email for each support request.
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Avoid Delays: Continuing a previous conversation thread may lead to missed or delayed responses due to our system setup.
We're here to ensure your website runs smoothly and securely. If you have any questions or need further assistance, please don't hesitate to reach out.
All Support Levels renew annually until you choose to cancel or downgrade it. A minimum subscription of Basic Support is required to keep your website operational.