---
title: Removing Digital Inequalities
description: Removing Digital Inequalities is about making sure your online services can be used by all
---

[Skip to content](https://knowledge.treeviewdesigns.co.uk/knowledge/removing-digital-inequalities#main-content)

![Our Tree View Designs company logo](https://knowledge.treeviewdesigns.co.uk/hs-fs/hubfs/tvd-final-light-transparent.webp?width=300&height=48&name=tvd-final-light-transparent.webp)

- [Submit a support request](https://knowledge.treeviewdesigns.co.uk/knowledge/how-do-i-contact-tree-view-designs-for-support)

Open main navigation

Close main navigation

- [Submit a support request](https://knowledge.treeviewdesigns.co.uk/knowledge/how-do-i-contact-tree-view-designs-for-support)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Knowledge Base](https://knowledge.treeviewdesigns.co.uk/knowledge?hsLang=en)
2. [Web Content Accessibility Guidelines (WCAG)](https://knowledge.treeviewdesigns.co.uk/knowledge/web-content-accessibility-guidelines-wcag?hsLang=en)

# Removing Digital Inequalities

## Removing Digital Inequalities is about making sure your online services can be used by all

Removing Digital Inequalities is about making sure your online services can be used by all that use it and is based on 4 design principles:

- Perceivable by all
- Operable by all
- Understandable by all
- Robust enough to integrate with assistive technologies

By focusing on the principles not just the technology you are able to be able to ensure the highest level of Digital Equality.

**Digital Inequalities can manifest at any time**

- Any change to your website including applying new content has to be available and understandable by everyone and the myriad of devices that they use.
- Everyone involved in your website needs to truly understand this concepts and how to avoid digital inequalities.

---

### How we assess for Digital Inequalities

Continual assessment is our ethos and we have over a decade of experience and research with Patients’ Groups and practices to refine our techniques.

- Testing against NHS Patient Data and our own techniques
- Anonymised Real-life Patient Assessment
  
    - Patient behavioural research using Heatmapping and Session Recordings
    - Monitoring for Rage Clicks, Excessive scrolling, Quick Backs and Click Dwell time
- Previous Experiences, Knowledge Sharing and Personal Experiences
- Continual Research and Development

- [Support](https://knowledge.treeviewdesigns.co.uk/knowledge/support?hsLang=en#main-content)

    - [Common Issues](https://knowledge.treeviewdesigns.co.uk/knowledge/support?hsLang=en#common-issues)
    - [Support Levels](https://knowledge.treeviewdesigns.co.uk/knowledge/support?hsLang=en#support-levels)
- [Search](https://knowledge.treeviewdesigns.co.uk/knowledge/search?hsLang=en#main-content)

    - [Algolia](https://knowledge.treeviewdesigns.co.uk/knowledge/search?hsLang=en#algolia)
- [Getting Started](https://knowledge.treeviewdesigns.co.uk/knowledge/getting-started?hsLang=en#main-content)

    - [Accessing your website and Control Panel](https://knowledge.treeviewdesigns.co.uk/knowledge/getting-started?hsLang=en#accessing-your-website-and-control-panel)
    - [Social Media](https://knowledge.treeviewdesigns.co.uk/knowledge/getting-started?hsLang=en#social-media)
    - [NHS Syndicated Content](https://knowledge.treeviewdesigns.co.uk/knowledge/getting-started?hsLang=en#nhs-syndicated-content)
    - [Online Profiles](https://knowledge.treeviewdesigns.co.uk/knowledge/getting-started?hsLang=en#online-profiles)
    - [SEO](https://knowledge.treeviewdesigns.co.uk/knowledge/getting-started?hsLang=en#seo)
- [Security](https://knowledge.treeviewdesigns.co.uk/knowledge/security?hsLang=en)
- [User Accounts](https://knowledge.treeviewdesigns.co.uk/knowledge/user-accounts?hsLang=en#main-content)

    - [Support](https://knowledge.treeviewdesigns.co.uk/knowledge/user-accounts?hsLang=en#support)
    - [Publishing Rights](https://knowledge.treeviewdesigns.co.uk/knowledge/user-accounts?hsLang=en#publishing-rights)
    - [Users](https://knowledge.treeviewdesigns.co.uk/knowledge/user-accounts?hsLang=en#users)
- [Friends and Family Test](https://knowledge.treeviewdesigns.co.uk/knowledge/friends-and-family-test?hsLang=en)
- [Digital Triage](https://knowledge.treeviewdesigns.co.uk/knowledge/digital-triage?hsLang=en#main-content)

    - [Patient Inbox](https://knowledge.treeviewdesigns.co.uk/knowledge/digital-triage?hsLang=en#patient-inbox)
    - [SmartForms](https://knowledge.treeviewdesigns.co.uk/knowledge/digital-triage?hsLang=en#smartforms)
    - [Patient Portal](https://knowledge.treeviewdesigns.co.uk/knowledge/digital-triage?hsLang=en#patient-portal)
- [PatientInsights](https://knowledge.treeviewdesigns.co.uk/knowledge/patientinsights?hsLang=en)
- [Managing your website](https://knowledge.treeviewdesigns.co.uk/knowledge/managing-your-website?hsLang=en#main-content)

    - [Images](https://knowledge.treeviewdesigns.co.uk/knowledge/managing-your-website?hsLang=en#images)
    - [Slideshow](https://knowledge.treeviewdesigns.co.uk/knowledge/managing-your-website?hsLang=en#slideshow)
    - [Videos](https://knowledge.treeviewdesigns.co.uk/knowledge/managing-your-website?hsLang=en#videos)
    - [Breaking News](https://knowledge.treeviewdesigns.co.uk/knowledge/managing-your-website?hsLang=en#breaking-news)
    - [Emergency Alerts](https://knowledge.treeviewdesigns.co.uk/knowledge/managing-your-website?hsLang=en#emergency-alerts)
    - [Pages](https://knowledge.treeviewdesigns.co.uk/knowledge/managing-your-website?hsLang=en#pages)
    - [Columns & Column Items](https://knowledge.treeviewdesigns.co.uk/knowledge/managing-your-website?hsLang=en#columns-column-items)
    - [Documents](https://knowledge.treeviewdesigns.co.uk/knowledge/managing-your-website?hsLang=en#documents)
    - [Events](https://knowledge.treeviewdesigns.co.uk/knowledge/managing-your-website?hsLang=en#events)
    - [Header and Footer](https://knowledge.treeviewdesigns.co.uk/knowledge/managing-your-website?hsLang=en#header-and-footer)
    - [Practice Information](https://knowledge.treeviewdesigns.co.uk/knowledge/managing-your-website?hsLang=en#practice-information)
    - [File Manager](https://knowledge.treeviewdesigns.co.uk/knowledge/managing-your-website?hsLang=en#file-manager)
    - [Media Items](https://knowledge.treeviewdesigns.co.uk/knowledge/managing-your-website?hsLang=en#media-items)
    - [Grids & Boxes](https://knowledge.treeviewdesigns.co.uk/knowledge/managing-your-website?hsLang=en#grids-boxes)
- [WYSIWYG Content Editor](https://knowledge.treeviewdesigns.co.uk/knowledge/wysiwyg-content-editor?hsLang=en#main-content)

    - [Templates](https://knowledge.treeviewdesigns.co.uk/knowledge/wysiwyg-content-editor?hsLang=en#templates)
- [Web Content Accessibility Guidelines (WCAG)](https://knowledge.treeviewdesigns.co.uk/knowledge/web-content-accessibility-guidelines-wcag?hsLang=en)
- [Modules](https://knowledge.treeviewdesigns.co.uk/knowledge/modules?hsLang=en#main-content)

    - [Polls](https://knowledge.treeviewdesigns.co.uk/knowledge/modules?hsLang=en#polls)
    - [NHS Reviews](https://knowledge.treeviewdesigns.co.uk/knowledge/modules?hsLang=en#nhs-reviews)
    - [Notification Recipients](https://knowledge.treeviewdesigns.co.uk/knowledge/modules?hsLang=en#notification-recipients)
    - [GP Availability](https://knowledge.treeviewdesigns.co.uk/knowledge/modules?hsLang=en#gp-availability)
    - [Newsletter Subscriptions](https://knowledge.treeviewdesigns.co.uk/knowledge/modules?hsLang=en#newsletter-subscriptions)
    - [Our Staff & Team](https://knowledge.treeviewdesigns.co.uk/knowledge/modules?hsLang=en#our-staff-team)
    - [Audit Trail](https://knowledge.treeviewdesigns.co.uk/knowledge/modules?hsLang=en#audit-trail)
    - [Online Services](https://knowledge.treeviewdesigns.co.uk/knowledge/modules?hsLang=en#online-services)
    - [Who Do I See](https://knowledge.treeviewdesigns.co.uk/knowledge/modules?hsLang=en#who-do-i-see)
- [Group Central Management](https://knowledge.treeviewdesigns.co.uk/knowledge/group-central-management?hsLang=en)
- [Surgery Docs](https://knowledge.treeviewdesigns.co.uk/knowledge/surgery-docs?hsLang=en#main-content)

    - [Using the Portal](https://knowledge.treeviewdesigns.co.uk/knowledge/surgery-docs?hsLang=en#using-the-portal)
    - [Administration](https://knowledge.treeviewdesigns.co.uk/knowledge/surgery-docs?hsLang=en#administration)
- [Widgets](https://knowledge.treeviewdesigns.co.uk/knowledge/widgets?hsLang=en#main-content)

    - [Accordion Widget](https://knowledge.treeviewdesigns.co.uk/knowledge/widgets?hsLang=en#accordion-widget)
    - [Carousel Widget](https://knowledge.treeviewdesigns.co.uk/knowledge/widgets?hsLang=en#carousel-widget)
    - [NHS Widgets](https://knowledge.treeviewdesigns.co.uk/knowledge/widgets?hsLang=en#nhs-widgets)
    - [Opening Hours](https://knowledge.treeviewdesigns.co.uk/knowledge/widgets?hsLang=en#opening-hours)
- [Maps](https://knowledge.treeviewdesigns.co.uk/knowledge/maps?hsLang=en)

Copyright © 2025, Tree View Designs Ltd