--- title: Temporary Password not working description: Can't log in using your new or recently reset password --- [Skip to content](https://knowledge.treeviewdesigns.co.uk/knowledge/temporary-password-not-working#main-content) ![Our Tree View Designs company logo](https://knowledge.treeviewdesigns.co.uk/hs-fs/hubfs/tvd-final-light-transparent.webp?width=300&height=48&name=tvd-final-light-transparent.webp) - [Submit a support request](https://knowledge.treeviewdesigns.co.uk/knowledge/how-do-i-contact-tree-view-designs-for-support) Open main navigation Close main navigation - [Submit a support request](https://knowledge.treeviewdesigns.co.uk/knowledge/how-do-i-contact-tree-view-designs-for-support) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledge.treeviewdesigns.co.uk/knowledge?hsLang=en) 2. [User Accounts](https://knowledge.treeviewdesigns.co.uk/knowledge/user-accounts?hsLang=en) 3. [Support](https://knowledge.treeviewdesigns.co.uk/knowledge/user-accounts?hsLang=en#support) # Temporary Password not working ## Can't log in using your new or recently reset password Your Temporary Password will expire 24 hours after it has been issued. If you can't log in using this password, please speak to a Control Panel User with Admin or Data & Access privileges (probably your line manager) as they may need to issue you with a new one. ### Top Tip #### Manually type in your password Often, when copying the password from another location or email, additional characters can be also captured but not seen. It would be worth trying to type in the temporary password.   **Note** Because of the risks to Patient Identifiable Data, Tree View Designs are unable to action new user/password requests/unsuspending of accounts unless the request comes from a different user who is already a Control Panel Admin or Data & Access privileges (probably a line manager)   - [Support](https://knowledge.treeviewdesigns.co.uk/knowledge/support?hsLang=en#main-content) - [Common Issues](https://knowledge.treeviewdesigns.co.uk/knowledge/support?hsLang=en#common-issues) - [Support Levels](https://knowledge.treeviewdesigns.co.uk/knowledge/support?hsLang=en#support-levels) - [Search](https://knowledge.treeviewdesigns.co.uk/knowledge/search?hsLang=en#main-content) - [Algolia](https://knowledge.treeviewdesigns.co.uk/knowledge/search?hsLang=en#algolia) - [Getting Started](https://knowledge.treeviewdesigns.co.uk/knowledge/getting-started?hsLang=en#main-content) - [Accessing your website and Control Panel](https://knowledge.treeviewdesigns.co.uk/knowledge/getting-started?hsLang=en#accessing-your-website-and-control-panel) - 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