Elevate your experience to new heights
Building on the success of our Basic and Premium services, the Ultimate package elevates your experience to new heights. This service includes everything you have come to expect from our Premium tier, plus exclusive additions tailored to offer unparalleled support.
Here's What Makes Our Ultimate Service Exceptional
Everything included in Premium, plus:
- Dedicated Live Chat: Instantly connect with us for quick and simple queries whenever your accounts manager is available.
- Dedicated Email Support: All your support requests will be handled directly by your dedicated accounts manager, ensuring a personalised and efficient service.
- Dedicated Accounts Manager: Enjoy the luxury of a single point of contact at Tree View Designs. Your accounts manager will address your needs swiftly, foster a strong ongoing relationship, and provide tailored support.
- Secure Support Portal: Utilise our secure portal to raise new support tickets, track the status of ongoing issues, and initiate live chats for real-time assistance.
- Emergency Weekend Support: Should you face any urgent issues over the weekend, such as technical disruptions requiring immediate attention on your site, our team will be on hand to assist you.
- PatientInsights: Access in-depth analytics with PatientInsights to enhance your patients' experience, helping you to deliver exceptional service.
- 25% Discount on Future Add-Ons: Benefit from a 25% discount on future add-ons, ensuring your website remains at the cutting edge at a preferential rate.
How Our Helpdesk Works
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Contact: support@treeviewdesigns.co.uk
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Request Triage: All requests are triaged with a Service Level Agreement (SLA) of up to 3 hours.
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Communication: For complex tasks, we provide updated guidance and explanations within the SLA timeframe.
Accessibility and Data Security:
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We ensure all requests comply with accessibility and data security standards, especially considering patient submissions.
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If we need to modify your request, we will inform you about the changes and the reasons behind them.
For Efficient Support:
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New Requests: Please start a new email for each support request.
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Avoid Delays: Continuing a previous conversation thread may lead to missed or delayed responses due to our system setup.
We're here to ensure your website runs smoothly and securely. If you have any questions or need further assistance, please don't hesitate to reach out.
All Support Levels renew annually until you choose to cancel or downgrade it. A minimum subscription of Basic Support is required to keep your website operational.