--- title: "Using PatientInsights: Feedback" description: See what patients are saying about your site --- [Skip to content](https://knowledge.treeviewdesigns.co.uk/knowledge/using-patientinsights-feedback#main-content) ![Our Tree View Designs company logo](https://knowledge.treeviewdesigns.co.uk/hs-fs/hubfs/tvd-final-light-transparent.webp?width=300&height=48&name=tvd-final-light-transparent.webp) - [Submit a support request](https://knowledge.treeviewdesigns.co.uk/knowledge/how-do-i-contact-tree-view-designs-for-support) Open main navigation Close main navigation - [Submit a support request](https://knowledge.treeviewdesigns.co.uk/knowledge/how-do-i-contact-tree-view-designs-for-support) How can we help you? - There are no suggestions because the search field is empty. 1. [Knowledge Base](https://knowledge.treeviewdesigns.co.uk/knowledge?hsLang=en) 2. [PatientInsights](https://knowledge.treeviewdesigns.co.uk/knowledge/patientinsights?hsLang=en) # Using PatientInsights: Feedback ## See what patients are saying about your site ### Accessing PatientInsights: Feedback From within the Control Panel Navigate to **Insights \> Feedback** You will be presented with this screen ![](https://knowledge.treeviewdesigns.co.uk/hs-fs/hubfs/Web%20capture_20-12-2023_11421_www-tvddemo-uk-jpeg.jpeg?width=688&height=529&name=Web%20capture_20-12-2023_11421_www-tvddemo-uk-jpeg.jpeg) ### Key Features | ![](https://knowledge.treeviewdesigns.co.uk/hs-fs/hubfs/image-png-Dec-20-2023-11-45-38-5578-AM.png?width=218&height=46&name=image-png-Dec-20-2023-11-45-38-5578-AM.png) | Toggle feedback on/off By default feedback appears on every page of your site. You can [deactivate this on a page by page basis if required](https://knowledge.treeviewdesigns.co.uk/knowledge/creating-and-managing-pages?hsLang=en). Disabled pages will appear within the 'Page with feedback form disabled' section at the bottom of the screen | | --- | --- | | **Select Report Date Range** | Use this to Select a To and From date to make comparisons between periods of time | | **Category Filter** | Filter by feedback category - Positive Feedback - Spelling / Grammar - Content Suggestions - Outdated content - Page error - Broken link | | ![](https://knowledge.treeviewdesigns.co.uk/hs-fs/hubfs/image-png-Dec-20-2023-11-47-13-1374-AM.png?width=111&height=51&name=image-png-Dec-20-2023-11-47-13-1374-AM.png) | Filter by IP Address or Ban an IP Address. This helps you should you believe a Patient is overusing or using the feedback form inappropriately. | | ![](https://knowledge.treeviewdesigns.co.uk/hs-fs/hubfs/image-png-Dec-20-2023-10-15-13-7810-AM.png?width=79&height=48&name=image-png-Dec-20-2023-10-15-13-7810-AM.png) | Apply the chosen reports and/or Date Range | | **![](https://knowledge.treeviewdesigns.co.uk/hs-fs/hubfs/image-png-Dec-20-2023-10-25-07-9436-AM.png?width=33&height=34&name=image-png-Dec-20-2023-10-25-07-9436-AM.png)** | Hover over this icon for more information and tips. | **Top Tip!** Gain more insights from within the Graph ![](https://knowledge.treeviewdesigns.co.uk/hs-fs/hubfs/image-png-Dec-20-2023-11-53-29-6650-AM.png?width=688&height=164&name=image-png-Dec-20-2023-11-53-29-6650-AM.png) - Toggle Star Ratings by clicking them within the Graphs Key - Hover over any data points for more details. PatientInsights is a feature add-on to our Healthcare websites. - [Get in touch to find out more](https://knowledge.treeviewdesigns.co.uk/knowledge/how-do-i-contact-tree-view-designs-for-support?hsLang=en)   - [Support](https://knowledge.treeviewdesigns.co.uk/knowledge/support?hsLang=en#main-content) - [Common Issues](https://knowledge.treeviewdesigns.co.uk/knowledge/support?hsLang=en#common-issues) - [Support Levels](https://knowledge.treeviewdesigns.co.uk/knowledge/support?hsLang=en#support-levels) - [Search](https://knowledge.treeviewdesigns.co.uk/knowledge/search?hsLang=en#main-content) - [Algolia](https://knowledge.treeviewdesigns.co.uk/knowledge/search?hsLang=en#algolia) - [Getting Started](https://knowledge.treeviewdesigns.co.uk/knowledge/getting-started?hsLang=en#main-content) - [Accessing your website and Control Panel](https://knowledge.treeviewdesigns.co.uk/knowledge/getting-started?hsLang=en#accessing-your-website-and-control-panel) - [Social Media](https://knowledge.treeviewdesigns.co.uk/knowledge/getting-started?hsLang=en#social-media) - [NHS Syndicated Content](https://knowledge.treeviewdesigns.co.uk/knowledge/getting-started?hsLang=en#nhs-syndicated-content) - [Online Profiles](https://knowledge.treeviewdesigns.co.uk/knowledge/getting-started?hsLang=en#online-profiles) - [SEO](https://knowledge.treeviewdesigns.co.uk/knowledge/getting-started?hsLang=en#seo) - [Security](https://knowledge.treeviewdesigns.co.uk/knowledge/security?hsLang=en) - [User Accounts](https://knowledge.treeviewdesigns.co.uk/knowledge/user-accounts?hsLang=en#main-content) - [Support](https://knowledge.treeviewdesigns.co.uk/knowledge/user-accounts?hsLang=en#support) - [Publishing Rights](https://knowledge.treeviewdesigns.co.uk/knowledge/user-accounts?hsLang=en#publishing-rights) - [Users](https://knowledge.treeviewdesigns.co.uk/knowledge/user-accounts?hsLang=en#users) - [Friends and Family Test](https://knowledge.treeviewdesigns.co.uk/knowledge/friends-and-family-test?hsLang=en) - [Digital Triage](https://knowledge.treeviewdesigns.co.uk/knowledge/digital-triage?hsLang=en#main-content) - [Patient Inbox](https://knowledge.treeviewdesigns.co.uk/knowledge/digital-triage?hsLang=en#patient-inbox) - [SmartForms](https://knowledge.treeviewdesigns.co.uk/knowledge/digital-triage?hsLang=en#smartforms) - [Patient Portal](https://knowledge.treeviewdesigns.co.uk/knowledge/digital-triage?hsLang=en#patient-portal) - [PatientInsights](https://knowledge.treeviewdesigns.co.uk/knowledge/patientinsights?hsLang=en) - [Managing your website](https://knowledge.treeviewdesigns.co.uk/knowledge/managing-your-website?hsLang=en#main-content) - [Images](https://knowledge.treeviewdesigns.co.uk/knowledge/managing-your-website?hsLang=en#images) - [Slideshow](https://knowledge.treeviewdesigns.co.uk/knowledge/managing-your-website?hsLang=en#slideshow) - [Videos](https://knowledge.treeviewdesigns.co.uk/knowledge/managing-your-website?hsLang=en#videos) - [Breaking News](https://knowledge.treeviewdesigns.co.uk/knowledge/managing-your-website?hsLang=en#breaking-news) - [Emergency Alerts](https://knowledge.treeviewdesigns.co.uk/knowledge/managing-your-website?hsLang=en#emergency-alerts) - [Pages](https://knowledge.treeviewdesigns.co.uk/knowledge/managing-your-website?hsLang=en#pages) - [Columns & Column Items](https://knowledge.treeviewdesigns.co.uk/knowledge/managing-your-website?hsLang=en#columns-column-items) - [Documents](https://knowledge.treeviewdesigns.co.uk/knowledge/managing-your-website?hsLang=en#documents) - [Events](https://knowledge.treeviewdesigns.co.uk/knowledge/managing-your-website?hsLang=en#events) - [Header and Footer](https://knowledge.treeviewdesigns.co.uk/knowledge/managing-your-website?hsLang=en#header-and-footer) - [Practice Information](https://knowledge.treeviewdesigns.co.uk/knowledge/managing-your-website?hsLang=en#practice-information) - [File Manager](https://knowledge.treeviewdesigns.co.uk/knowledge/managing-your-website?hsLang=en#file-manager) - [Media Items](https://knowledge.treeviewdesigns.co.uk/knowledge/managing-your-website?hsLang=en#media-items) - [Grids & Boxes](https://knowledge.treeviewdesigns.co.uk/knowledge/managing-your-website?hsLang=en#grids-boxes) - [WYSIWYG Content Editor](https://knowledge.treeviewdesigns.co.uk/knowledge/wysiwyg-content-editor?hsLang=en#main-content) - [Templates](https://knowledge.treeviewdesigns.co.uk/knowledge/wysiwyg-content-editor?hsLang=en#templates) - [Web Content Accessibility Guidelines (WCAG)](https://knowledge.treeviewdesigns.co.uk/knowledge/web-content-accessibility-guidelines-wcag?hsLang=en) - [Modules](https://knowledge.treeviewdesigns.co.uk/knowledge/modules?hsLang=en#main-content) - [Polls](https://knowledge.treeviewdesigns.co.uk/knowledge/modules?hsLang=en#polls) - [NHS Reviews](https://knowledge.treeviewdesigns.co.uk/knowledge/modules?hsLang=en#nhs-reviews) - [Notification Recipients](https://knowledge.treeviewdesigns.co.uk/knowledge/modules?hsLang=en#notification-recipients) - [GP Availability](https://knowledge.treeviewdesigns.co.uk/knowledge/modules?hsLang=en#gp-availability) - [Newsletter Subscriptions](https://knowledge.treeviewdesigns.co.uk/knowledge/modules?hsLang=en#newsletter-subscriptions) - [Our Staff & Team](https://knowledge.treeviewdesigns.co.uk/knowledge/modules?hsLang=en#our-staff-team) - [Audit Trail](https://knowledge.treeviewdesigns.co.uk/knowledge/modules?hsLang=en#audit-trail) - [Online Services](https://knowledge.treeviewdesigns.co.uk/knowledge/modules?hsLang=en#online-services) - [Who Do I See](https://knowledge.treeviewdesigns.co.uk/knowledge/modules?hsLang=en#who-do-i-see) - [Group Central Management](https://knowledge.treeviewdesigns.co.uk/knowledge/group-central-management?hsLang=en) - [Surgery Docs](https://knowledge.treeviewdesigns.co.uk/knowledge/surgery-docs?hsLang=en#main-content) - [Using the Portal](https://knowledge.treeviewdesigns.co.uk/knowledge/surgery-docs?hsLang=en#using-the-portal) - [Administration](https://knowledge.treeviewdesigns.co.uk/knowledge/surgery-docs?hsLang=en#administration) - [Widgets](https://knowledge.treeviewdesigns.co.uk/knowledge/widgets?hsLang=en#main-content) - [Accordion Widget](https://knowledge.treeviewdesigns.co.uk/knowledge/widgets?hsLang=en#accordion-widget) - [Carousel Widget](https://knowledge.treeviewdesigns.co.uk/knowledge/widgets?hsLang=en#carousel-widget) - [NHS Widgets](https://knowledge.treeviewdesigns.co.uk/knowledge/widgets?hsLang=en#nhs-widgets) - [Opening Hours](https://knowledge.treeviewdesigns.co.uk/knowledge/widgets?hsLang=en#opening-hours) - [Maps](https://knowledge.treeviewdesigns.co.uk/knowledge/maps?hsLang=en) Copyright © 2025, Tree View Designs Ltd