Add On: PatientInsights
      Back to home
      1. Knowledge Base
      2. Add On: PatientInsights

      Using PatientInsights: Feedback

      See what patients are saying about your site

      Accessing PatientInsights: Feedback

      From within the Control Panel

      Navigate to Insights > Feedback

      You will be presented with this screen

      Key Features

      Toggle feedback on/off
      By default feedback appears on every page of your site. You can deactivate this on a page by page basis if required. Disabled pages will appear within the 'Page with feedback form disabled' section at the bottom of the screen
      Select Report Date Range Use this to Select a To and From date to make comparisons between periods of time
      Category Filter Filter by feedback category
      • Positive Feedback
      • Spelling / Grammar
      • Content Suggestions
      • Outdated content
      • Page error
      • Broken link

      Filter by IP Address or Ban an IP Address.

      This helps you should you believe a Patient is overusing or using the feedback form inappropriately.
      Apply the chosen reports and/or Date Range
      Hover over this icon for more information and tips.

      Top Tip!

      Gain more insights from within the Graph

      • Toggle Star Ratings by clicking them within the Graphs Key
      • Hover over any data points for more details.

      PatientInsights is a feature add-on to our Healthcare websites.