Digital Triage
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      2. Digital Triage

      What is Digital Triage?

      Digital Triage has been created to facilitate the process of online communication with your patients.

      Learn more about


      Top Tip!

      Stay logged in so you don't have to log in again the same day when you receive a new submission.

      Main Components of Digital Triage

      As you can see from the simplified process above, Digital Triage has three main components.

      SmartForm > PatientInbox > PatientPortal

      The SmartForm collects and submits the patient submission 

      The PatientInbox is where you manage the submission securely and reply to the patient

      The PatientPortal allows your patients to view your response and reply back to the practice

      What are the benefits

      1. High level of security / NHS Digital Standard.
      2. Designed using NHS Digital DCB3051 Identity Verification and Authentication Standard for Digital Health and Care Services
      3. Build unlimited, dynamic, intelligent forms using conditional logic and arithmetic
      4. PatientInbox receives all submissions allowing you to triage/review and reply (no practice email addresses used or seen)
      5. PatientPortal is the secure gateway that patients can access to view the practice response and reply