The PatientPortal has been created to assist with secure communication with patients who have made a SmartForm submission.
An Introduction
The PatientPortal has been created to assist with secure communication with patients who have made a SmartForm submission. It is the third part of three main elements of the work flow we have provided as part of Digital Triage.
SmartForm > PatientInbox > PatientPortal
PatientPortal
The PatientPortal is a secure area that allows patients to securely read and respond to your communications about their submission. 
Once the practice replies to a patient via the PatientInbox, an email notification is sent to your patient with a secure link to access the response in the PatientPortal. Until this time they are not aware of or able to use the PatientPortal.
This secure link is unique to the submission and provides an option for them to reply and stores a history of your communication until the submissions is marked as 'Closed' and purged according to the Data Retention period for that SmartForm. The default for this is 120 days.
Top Tip
You don't need to reply to acknowledge the submission, this is taken care of by post submission success message and a follow up email.
Remember the Patient can only use the PatientPortal in response to your first reply about this particular submission.
Learn more about
What are the benefits
- High level of security / NHS Digital Standard.
- Designed using NHS Digital DCB3051 Identity Verification and Authentication Standard for Digital Health and Care Services
- Build unlimited, dynamic, intelligent forms using conditional logic and arithmetic
- Patient Inbox receives all submissions allowing you to triage/review and reply (no practice email addresses used or seen)
- PatientPortal is the secure gateway that patients can access to view the practice response and reply