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Knowledge Base
Support
Support
What you need to know
Common Issues
Getting Started
Accessing your website and Control Panel
SEO
Social Media
NHS Syndicated Content
Online Profiles
Digital Inequalities & Accessibility
User Accounts
User Account Management
User Account FAQs
Publishing Rights
WYSIWYG Content Editor
Templates
Managing your website
Header and Footer
Slideshow
Alerts
News & Breaking News
Pages
Grids & Boxes
Videos
Images
Documents
Events
Media Items
Columns & Column Items
File Manager
Practice Information
Digital Triage
SmartForms
PatientInbox
Patient Portal
Friends and Family Test
Other Services
Maps
Newsletter Distribution
Algolia (quick search)
SMS Notifications
Training
Security
Add On: PatientInsights
Add On: SurgeryDocs
Administration
Using the Front End Portal
Add On: Group Central Management (GCM)
Other Modules
Polls
NHS Reviews
Who Do I See
GP Availability
Our Staff & Team
Mailing List Subscriptions
Audit Trail
Notification Recipients
Online Services
Widgets
NHS Widgets
Carousel Widget
Accordion Widget
Opening Hours
Luna Template Versioning
Support
Common issues, how to get help and training
What you need to know
Support Levels
How do I contact Helpdesk for support.
How to write good support requests
Basic Support
Premium Support
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Common Issues
Whitelist a Domain or Email address
Clear your browser’s Cookies and Cache
What is an Error 302
The time is wrong
Is it possible to change theme or colours?
Unable to save a News Article
What is "error 400"
Why is 'Remove' greyed out or missing?
How to use a PandaDocs
Closing your Google Cloud API Billing account
Dates 'From' and 'To'
Website backups
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