Knowledge Base

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Knowledge Base

User Accounts

User Accounts

Managing Users & Access Levels, Enable two factor authentication, reset password and more

User Account Management

Creating & Managing User Accounts

Default User Access Levels

Managing User Access Levels

PatientInbox Access Levels

Page Access Levels

Unlocking a suspended account

Password Resets

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User Account FAQs

What is Two Factor Authentication (2FA)

Minimum Password Requirements

How to create a strong memorable password

I can't log into the Control Panel!

Forgotten Password

Do passwords expire?

Temporary Password not working

My token has not arrived

Where to put your reset token?

User Account Suspended

How to update your User Profile or Password

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Publishing Rights

What are Publishing Rights?

Setting up Publication Request Notifications

Managing Publication Requests

I don't have Publishing Rights